What to think about when considering funeral arrangements
We are here to help and guide you every step of the way. Your first call to George Scott Funeral Services…
From the very first moment you contact George Scott Funeral Services you will be receiving our caring support, guidance and advice from our funeral directors. Initially, we will ask a few simple questions about the proposed funeral arrangements. We will also ascertain if a burial or cremation service is required. Then we will arrange a suitable time to meet you. This can be either at your home or at one of our funeral homes to make the necessary arrangements. If you are calling from a distance, the funeral arrangements can be made over the telephone if that is easier for you. Call us on tel: 01202395827 and one of our experienced funeral directors will guide you through the arrangements.
Before the funeral:
The arrangements are usually made by either the nearest relative or the executor to the deceased will. The person who makes the arrangements must be able to give instructions and make decisions regarding the funeral. This person will also be responsible for arranging payment of the funeral.
What we can offer…
We are experienced in arranging and conducting funerals, not only locally but elsewhere in the UK. We can even arrange repatriation overseas. We will take care of practical arrangements, advising you of the options and choices for the funeral. We will see that arrangements are made in accordance with your wishes and those of the person who has died. We will assist you in the completion of all documentation and make all necessary funeral arrangements. You will receive confirmation of all the funeral arrangements together with a detailed estimate of the costs.
When making funeral arrangements you will need to consider…
The choice between burial and cremation is a very personal one and may be influenced by many factors, such as family tradition, religion, or the wishes of the person who has died.
Burial/Burial of Ashes
Locally, the most common form of burial takes place in one of the cemeteries in the borough where the deceased lived. You normally have the choice between using a new grave or an existing family grave. Special arrangements may have to be made if the burial is to take place in another borough or, for example, in a country churchyard where generations of the family may have been laid to rest. Woodland graves are now available in several woodland cemetery locations should you wish to have an alternative type of burial plot. We will advise on the restrictions and procedures with regards to burial at your desired resting place.
Our advice when choosing a burial in a new grave is to book an appointment to visit the cemetery you are considering and select the grave in the area of your choice. We would be happy to arrange this for you and will advise you as to the cemetery which best suits your needs. With a new grave you will also need to state how many future interments will be required in the grave. When choosing the grave at the cemetery, check with the attendant for what type of memorial you would be allowed to place on the chosen plot.
When a grave is already in existence it is helpful if the family supply a Deed to the grave. If, however, this is not available we can usually locate the grave with some of the following:
- name of the cemetery
- names and dates of death of those already in the grave
- grave reference number
We will check who the owner of the grave is, if there is room for further interments and whether there is a memorial on the grave that will need to be moved to allow the burial to take place.
Cremations can take place at any Crematorium. We have two locally – one in Bournemouth, with two chapels – and one in Poole, with one chapel. Both provide excellent facilities.
What will I do with the ashes?
This decision need not be made immediately. The four main options are:-
- you can keep them at home or we can take care of the ashes for up to one year at our Funeral Home.
- they can be scattered at the Crematorium (usually quietly by the Crematorium staff or if preferred you can witness the scattering)
- you can scatter them in a place that is special or meaningful to you.
- they can be buried in a new grave, or an existing family grave.
Alternative options are:
- a small amount of ashes can be taken and made into a diamond and set into a necklace or ring
- you can purchase cremation jewellery that a small amount of ashes can be placed into
- there is a glass works which specialises in which has a small amount of ashes added
- we can provide display clocks that have a compartment in the back
- we can supply elegant garden sundials, pedestal planters and birdbaths.
There are many unique and memorable ways to continue to remember loved ones and we can guide you through these when making the funeral arrangements.
When making the funeral arrangements we will ask about the venue. Most cemeteries and all crematoria provide a chapel for funeral services. On occasions when the deceased had been a member of a local church or other religious/secular community, it may be fitting to have the service in that community’s place of worship before the committal. Where the deceased had been a well-known member of the community and there is likely to be a large congregation it may be advisable to consider holding the service at a venue other than the cemetery or crematorium (there’s a maximum capacity of about 90 both in the large chapel at Bournemouth Crematorium and at Poole Crematorium) to accommodate the larger congregation and to allow more time to provide a fitting and unhurried service. Please bear in mind that the maximum time allowed for services both at Bournemouth and Poole Crematoria is 20 minutes (although this can be extended at additional cost, if the times are available).
At George Scott’s we are able to offer a small air conditioned service chapel at our funeral home in Kinson. This may provide a useful alternative for a service of any faith when a small congregation is expected, or on occasions where there is limited service times available at the local crematorium or cemetery chapels. Our service chapel can also be booked for services in the evenings and weekends, which may make arrangements easier for families to attend a service. Please ask for further details and costs.
Who will officiate at the service?
We have experience in arranging funerals across all faiths, denominations and cultures as well as organising civil ceremonies and non-religious services. It may be that the deceased was a church member or that a minister or priest had visited the deceased during their illness – or perhaps someone you or the deceased had met, say, at a wedding or Christening. If you have someone in mind let us know and we will liaise with them regarding their availability. If preferred we can arrange for one of our very experienced local ministers to take the service, either religious or non-religious. They will arrange a time to visit and talk through exactly the kind of service you require, including any readings or poems you may wish to have included. This will also be an opportunity to discuss a tribute (eulogy, address) to the deceased, which may be given by a member of the family, or friend, or on the family’s behalf by the officiant.
Hymns, Music and Poetry
A carefully considered choice of music can make the service much more personal in reflecting the life of the person who has died. These days, families request many different types of music – anything from traditional organ music to pop, rock – everything from Puccini to Presley! During the service itself there is usually time for up to two pieces of music. This could be a couple of hymns, or maybe you might prefer not to sing and choose a piece of music for a short period of reflection where the congregation sits quietly and recalls personal memories. Equally, you may wish to have no music during the service – the choice is entirely yours. You can also choose music for entering and leaving the chapel. Please note that we require notification of your music and hymn choices at least three days prior to the funeral, to allow time for the ordering of these on the music systems at the crematoriums and cemeteries. At certain service venues you may be asked to provide music in the form of original CDs. If you require help with choosing suitable hymns, music and poetry please ask for our popular hymns, music and poetry booklet.
Often families request that there be family flowers only and that donations in lieu of floral tributes can be used to benefit others. These donations, in the form of cheques, are made payable to the charity requested and are sent to George Scott Funeral Services, alternatively cash donations may be made preferably with a note attached with the donors identity and funeral details may be placed in our donation box after the service or handed to our funeral director on the day of the funeral. We also have a facility for donations to be made online, via our website. We will acknowledge the donations and forward them on to the relevant charity three to four weeks after the funeral. We will then send you a full list of donors and the amount forwarded to the charity concerned.
These donations can be made online here.
Many people know a good local florist who can arrange the flowers. Alternatively, we would be very happy to recommend one to you or even order the flowers on your behalf from the brochure displayed at our funeral homes. Because there is limited space for flowers on the coffin many families order one double-ended floral spray and place a flower card from each member of the immediate family on the tribute. Your florist would usually deliver the tributes to our funeral home on the morning of the funeral. These are then displayed around the coffin in the hearse and placed on display after the service – two or three days on the floral court at the crematorium or on the grave after a burial. Following the funeral you may feel it might be appropriate for the floral cards to be removed for you to have as a keepsake. We will be happy to arrange this for you if requested.
Using social media sites to advise friends and relatives of the death is becoming more and more popular, although the traditional option of placing obituary notices is still available. The Obituary Notice is an opportunity to publicly announce the death, the funeral details and state the request for flowers or donations. An Obituary Notice can be placed in the Bournemouth Daily Echo and/or any other relevant newspaper of your choice. This can be arranged directly with the newspaper by you or we will be happy to assist in creating and placing the Obituary Notices for you.
Dressing the deceased
We can provide a gown which matches the interior of the coffin chosen. Or maybe you would prefer that the deceased be dressed in their own clothing. If you wish to supply clothing we would need this to be delivered to our Funeral Home as soon as possible.
Visiting the deceased
The decision to visit the deceased is a very personal one. Private remembrance rooms are available at our Funeral Homes in Boscombe and Kinson. You are most welcome to visit by prior appointment Monday – Friday 9.00am – 4.30pm. Some people find great comfort in placing photos and personally written letters with their loved one.
We take great pride in our fleet of modern Jaguar XJ and classic Daimler DS420 chauffeur driven quality hearses and limousines which are black.
In addition to these we can also offer at additional cost, one of the following depending on availability:
Silver Land Rover hearse
Silver Mercedes motor hearse
Black Rolls Royce motor hearse
VW Camper hearse
Harley Davidson Trike hearse
Vintage lorry hearse
Fire Engine hearse
You will need to consider the following:
- how many limousines will be required? Our limousines can each seat six people and with prior notice, seven can be accommodated
- arrange and advise the family members who are to travel in which limousine before the funeral
- where the cortege will leave from
- whether the cortege will follow the hearse
- where you would like the limousines to return to after the funeral such as straight home or the hotel reception.
Carrying the coffin
We will always supply sufficient bearers to carry the coffin. Four bearers are included in our fees but where necessary for reasons of dignity and health and safety, we will automatically supply six bearers at an additional cost. If family members would like to carry the coffin please advise us prior to the funeral.
The selection of a coffin or casket
We supply a wide range of traditional coffins and caskets from the most simple to the most elaborate. We can also supply more environmentally-friendly modern coffins made from wicker, bamboo, or cardboard. A painted coffin, with pictures reflecting the life of the deceased can also be arranged. All are suitable for both burial or cremation. Please ask to view our coffin and casket brochure.
Printed Orders of Service
Most churches, crematoriums and cemeteries supply hymn books, although if desired Orders of Service can be printed either in black and white or in colour with a photograph of the deceased or alternatively an image, such as a cross, or flowers, on the cover. These can be organised either by us, or, if preferred, by you. You will need to arrange to meet with the minister to finalise the service and inform us of your requirements in good time before the funeral.
If you are offering guests refreshments after the funeral, you will need to consider:
The venue: home, hotel, church hall, club or pub?
The number of guests
Who will provide the catering?
What type of refreshments are to be served?
We will be happy to advise you on local venues and caterers that can meet your requirements.
Printed Orders of Service
Most churches, crematoria and cemeteries supply hymn books, although if desired Orders of Service can be printed with a photograph of the deceased or alternatively an image, such as a cross or dove. You will need to arrange to meet with the minister to finalise the service and inform us of your requirements in good time before the funeral.
Listing of mourners
If requested we can provide name listing cards that can be placed on the pews for mourners to complete and hand back to us. This would provide you with a list of people who attended the service.
Recording of the funeral service
If requested we can arrange for the funeral service to be recorded or filmed. This is at the discretion of the minister or Church the service is taking place at, and will incur an additional fee.
Floral card booklet
If requested we can provide a booklet of the flower cards.
Photographs of funeral
We can arrange for a photographic record of the flowers or for a photographer to take photo’s throughout the funeral.
White doves can be arranged to be released from a wicker basket at the crematorium or graveside.
Vocal Soloist/Poetry reader
Depending on availability we can arrange a soloist singer/poetry reader to perform.
Depending on availability we can arrange for musicians to play a variety of instruments for example, flute, saxophone, clarinet.
Bagpiper or Bugler
Depending on availability we can arrange for a bagpiper or bugler to attend.
Helium balloons in a colour of your choice can be handed to family and friends following the service and be released. The balloons can be printed with a farewell message or if preferred left blank.
A single flower of your choice can be handed to each member of the family to place on the coffin as you leave the crematorium or at the graveside.
Items that may be placed on the coffin
You may wish to supply a framed photograph with a stand to be placed on the coffin for the duration of the service. Equally, a personal possession of the deceased, such as a military cap, or a musical instrument they played, or maybe a flag, can be placed on the coffin. Please let us know in advance.
Lock of hair
If requested we can take a lock of hair for you to cherish as a keepsake.
Farewell messages, photos and flowers
You may wish to write a personal message or supply photos and flowers to be placed in the coffin with your loved one.
It is very important to us that we provide the very best service possible for our clients, so following the funeral please feel free to let us know your views, whether they are complimentary or ways to improve our service, we really do value your opinion. If you were impressed with our service and to help reassure future clients please feel free to write a review on our google web page.
An acknowledgement notice can be placed in the Bournemouth Daily Echo (or other paper/s of your choice) to thank the mourners for sending flowers, donations and sympathy cards and it is also an opportunity to thank the people who helped you most before and after the funeral. We will be happy to assist in creating and placing the acknowledgement notice for you.
We can recommend a company who make and engrave beautiful oak and teak memorial benches for your garden, we have one on display at our funeral home in Kinson.
Temporary Grave Markers
If required, we can place a temporary six month grave marker on the grave for use until the memorial is fixed.
We can provide memorials for our local cemeteries and churchyards and we would be happy to advise you on local restrictions and regulations. You can choose the memorial from our brochure or we would be happy to prepare an estimate for one that you may have seen at the cemetery.
You would need to consider:
Shape and style of memorial
Colour and type of material
Colour and type of lettering
How many further inscriptions would be required?
If a design or stencil is required
If a flower vase is required, if so how many?
We suggest allowing six months to elapse from the date of the funeral until the memorial is placed.
Please be aware, that the memorial can take around 3 months from the date of order to completion.
Stopping unwanted post
You can register with a company to stop unwanted post addressed to your loved one being delivered by contacting the Bereavement Register.
The local Probate office details are under useful addresses in the booklet. You may wish to instruct a solicitor to undertake this on your behalf. For help and guidance regarding probate and letters of administration please ask us for a department for work and pensions booklet or you can click here.
Paying for the funeral
Many disbursements are paid on the family’s behalf, following the arrangements being made. You may be asked for the costs to be paid before the funeral takes place.
The funeral account will be sent within 12 days of the funeral. The invoice may be paid by post, phone or in person at either of our funeral homes by cheque, Bank Debit Card, Bank Transfer or if preferred, cash. If you wish the invoice to be referred to a solicitor, please advise us as soon as possible so that we may forward any future correspondence to them. If the deceased has a bank account we recommend taking our account to the deceased’s local bank with a death
certificate and the bank account details, where the bank will usually, if sufficient funds are available provide a cheque for the full funeral account payable to George Scott funeral services, if requested we would be happy to provide an account before the funeral takes place.
Meeting the costs
If there is shortage of funds available to pay, please advise us as quickly as possible before the funeral. If you are receiving certain government benefits, you may be eligible for some financial help towards the funeral from the Social Fund. The bereavement service helpline can assist in applying for funds over the phone. You may also be eligible to apply for a budgeting loan from the social fund, to meet costs. We will be happy to provide you with a SF200 Form to complete and advise you on the necessary procedures. The address and phone number can be found under Useful Addresses.
Pre-paying for your funeral
In addition to our pre-arranging service you can also pay for the funeral of your choice at today’s prices. Funeral pre-planning / payment can help to ease some of the emotional anguish and financial worry your family might experience. KEEP IT LOCAL we do not recommend pre-paying your funeral through national charity or insurance based companies as you are usually tied into using a large national group of funeral homes at your time of need and large commissions are paid to the company supplying the plan. We provide expert knowledge and advise to our local community and can also arrange to meet with you personally or send you a brochure for this too.
1. …AT HOME OR IN A NURSING HOME:
Telephone the doctor – When someone dies at home or in a Nursing Home the first contact should be with the deceased’s doctor. Then, either the doctor/locum doctor/paramedic will visit to certify the death. The deceased’s usual doctor, if satisfied with the cause of death, will issue the Medical Cause of Death Certificate. This is usually left either at the doctor’s surgery or occasionally at our Funeral Home for collection by the family. Please note the doctor can often take a day or so to issue the certificate.
Contact us…..immediately after the death has been certified, you should contact us. We provide a 24-hour on-call service and
will arrange to visit and convey the deceased into our care.
2. …IN HOSPITAL
The person in charge of the Ward will inform the Patients’ Affairs Office at the hospital that the death has occurred. The staff at this office will then liaise with the doctors who cared for the deceased during the stay in hospital. If satisfied with the cause of death, they will then issue the Medical Cause of Death Certificate which will be left – along with the deceased’s belongings – at the Patients’ Affairs Office for collection by the family. The deceased will be cared for by the hospital until the necessary paperwork is complete. Please note that the doctor can often take a day or so to issue the Certificate.
Contact us…..as soon as possible between the hours of 7.30am – 10.00pm. We will liaise with the hospital and arrange to transport the deceased into our care as soon as the necessary paperwork is complete.
3. …SUDDENLY OR UNEXPECTEDLY (Coroners involvement)
When someone dies unexpectedly it is normal for the Coroner to be involved. There are many reasons why this can happen.
- if the deceased hadn’t been visited by a doctor within the previous two weeks
- if they had been suffering from an Industrial Disease
- if they had been admitted to hospital less than 24 hours before they died, during an operation or shortly afterwards.
The Coroner could be involved even if it is a simple matter such as the deceased having broken a bone in the months prior to the death. The deceased is usually cared for by the Coroner until the paperwork is complete.
The Coroner will decide to take one of the following actions:
- Not to carry out a post-mortem and to issue a form ‘A’ which is sent to the registrar (when this is the case, the same procedure as when someone dies at home or in hospital will apply).
- Not to carry out a post-mortem but open and close an inquest.
- There will be a post-mortem after which one of the following 3 points will happen.
- The paperwork is issued direct to the registrar for you to register;
- There could be further tests to clarify the cause of death. Please note this can take several weeks or even months before the deceased can be released into our care, after which the paperwork is issued direct to the registrar for you to register;
- There could be an inquest which following any necessary tests, is normally opened and adjourned so that the funeral can take place and then reopen at a later date.
Contact us…..as soon as possible between the hours of 7.30am – 10.00pm. We will liaise with the Coroner and arrange to convey the deceased into our care as soon as the Coroner issues their clearance.
Registration procedures vary slightly in each registration district. The main elements involved in registering a death are normally as follows:
The registration is normally completed by a relative of the deceased. If no relative is available then that duty may be performed by any person present at the death, the occupier of the premises where the death took place, or the person who is accepting responsibility for arranging the funeral, such as an executor.
In most cases the death should be registered within five days of the death, or in the event that the Coroner’s office is involved, as soon as possible after the Cause of Death is issued. This process can be completed in one of two ways.
- Booking an appointment at the Register Office in the district that the death occurred. Attendance at this office will ensure no unnecessary delays to the funeral as all the required certificates will be issued by the registrar at the time of registration.
- Booking an appointment at any other Register Office in England and Wales. If this way is easier we will advise you on the procedure but please note that there will be a delay when booking the funeral date and time. The registration documents we require for the funeral have to be posted to and from the registrars concerned. Before the funeral can take place.
The registrar will require the following documents:
- The medical Cause of Death Certificate (issued by the usual doctor or hospital doctor.) This form is not issued when the Coroner has ordered a post-mortem. In such cases the coroner will normally send a Certificate directly to the registrars concerned after the cause of death has been ascertained. Where possible (but not essential)
- The informants. Passport or photo driving license and proof of residency (council tax or utility bill)
- The deceased’s Passport, Birth Certificate, Marriage certificate or civil partnership certificate, Proof of residency (council tax or utility bill), Medical card, Blue badge (if issued by local borough council)
- Contact Bank and or building society to close current and deposit accounts.
- Return credit cards, store cards, cheque books, pass books etc.
- Inform Solicitor (if appropriate)
- Inform person’s GP, cancel hospital appointments.
- Contact any companies holding policies in respect of life, household, car, building insurance and investments.
- Contact HP companies, loans.
- Inform the Passport Office.
- Contact DVLA, Swansea, regarding the deceased’s driving licence, car registration.
- Inform the local authority regarding council tax, electoral register.
- Inform local DWP office (if appropriate), regarding pension, benefits, future assistance.
- Inform Meals on Wheels, home help, day centre.
- Contact electricity, gas, water, telephone and mobile phone companies as appropriate.
- Inform landlord if deceased’s property was rented.
- Return equipment to Social Services etc.
- Inform sports and social clubs.
- Inform employer, school and college (for a child that has lost a close relative)
- Have the deceased’s mail redirected.
- Inform police if property is being left empty.
- Speak to the neighbours – give them your phone number.
- Turn off water, gas and electricity if the property is being left empty.
- Arrange for telephone company to divert calls to your own number.
- Later on – you may wish to dispose of the deceased’s clothes or furniture – The Salvation Army or Help the Aged may be able to help.
Royal Bournemouth Hospital – (Patients Affairs Office) Castle Lane East, Bournemouth, BH7 7DW Telephone: 01202 704125 or 704152
Christchurch hospital – (Macmillan Unit) Fairmile Road, Christchurch, BH23 2JX Telephone: 01202 705291
Poole Hospital – (Patients’ Property Office) Longfleet Road, Poole, BH15 2JB Telephone: 01202 442442
All hospital bereavement offices AND Registrars offices operate an appointment system, please telephone for an appointment to collect medical cause of death certificates and register deaths.
Registration of deaths occurring at an address in Bournemouth, Christchurch or Poole can be registered at either Bournemouth, Christchurch or Poole registrars
offices without incurring any delay to the funeral.
Bournemouth Register Office – Town Hall, Front entrance and car park on the corner of Bourne Avenue and Braidley Road, Bournemouth, BH2 6DY Telephone: 01202 454945 Open Monday – Friday, 9am – 4pm. Online booking at Bournemouth currently unavailable.
Poole Register Office – Poole Register Office, The Guildhall, Market Street, Poole, BH15 1NF Open Monday – Thursday, 8.30am – 4.30pm, Friday 8.30am – 4pm Online booking at Poole: www.poole.gov.uk/births-deaths-marriages-and-citizenship/deaths/register-a-death
Christchurch Register Office – Christchurch Borough Council, Civic Offices, Bridge Street, Christchurch, BH23 1AZ Open Monday, Wednesday & Friday, 9.00am – 4.3 0pm. Online booking at Christchurch currently unavailable
Registration of deaths occurring at an address anywhere in Dorset other than Bournemouth, Christchurch or Poole can be registered at any registrars office within Dorset with the exception of Bournemouth, Christchurch or Poole registrars without incurring any delay to the funeral.
Our nearest Dorset registrar is Ferndown.
Ferndown Registry Offices – King George V Pavilion, Peter Grant Way, Ferndown, BH22 9EN Telephone central office: 01202 225153 Open Monday, Tuesday, Thursday & Friday, 9.00am – 4.00pm Online booking at Ferndown: www.dorsetcouncil.gov.uk/registeradeath
Registration of deaths occurring at an address anywhere in Hampshire other than Southampton and Portsmouth can be registered at any Registrars office within Hampshire with the exception of Southampton and Portsmouth registrars without incurring any delay to the funeral. Our nearest Hampshire registrar is Ringwood or Lymington.
Ringwood Register Office – Ringwood Gateway, The Furlong, Ringwood BH24 1AT Open Tuesday, Wednesday & Friday, 9.10am – 4.00pm
Lymington Register Office – Library North Close, Lymington, SO41 9BW Open Monday, Tuesday, Thursday & Friday, 9.00am – 4.00pm Appointments for the Ringwood and Lymington. Register Offices telephone 0300 555 1392 stating which registrars office you would like to attend.
Online booking at Ringwood or Lymington: www.hants.gov.uk/birthsdeathsandceremonies/death/registeradeath
Local Cemeteries and Crematoria
- Bournemouth Crematorium and North Cemetery – Strouden Avenue, Charminster, Bournemouth, BH8 9HX
- Boscombe “East” Cemetery – Gloucester Road, Boscombe, Bournemouth, BH7 6JB
- Kinson Cemetery – South Kinson Drive, Kinson, Bournemouth, BH11 8AA
- Wimborne Road Cemetery – Wimborne Road, Cemetery Junction, Bournemouth, BH3 7AA
Telephone Central Office at Bournemouth Crematorium for all the above on 01202 526238 Email: firstname.lastname@example.org
Christchurch Cemetery – Jumpers Road, Christchurch, BH23 2JR Telephone Central Office on 01202 495066
Poole Crematorium – Gravel Hill, Poole, Dorset, BH17 9BQ
Parkstone Cemetery – (no chapel) – Entrance (1) Elgin Road, Lilliput, Poole, BH14 8RD Entrance (2) Pottery Road, Lilliput, Poole, BH14 8RD
Broadstone Cemetery – (no chapel) – Dunyeats Road, Broadstone, Poole, BH18 8AE
Poole Cemetery – (chapel available) – Dorchester Road, Poole, BH15 3ZR
Branksome Cemetery – (chapel available) – Upper Road, Branksome Poole, BH12 3EN
Telephone Central Office at Poole crematorium for all the above on 01202 265235
There is limited new grave availability at Poole cemeteries. Please contact our funeral home for advice.
Other useful information
The Funeral Social Fund – Balham Benefit Centre, Freepost, RTGG-ZBGG-HYHT Mail handling site: Wolverhampton, WV98 1HJ Bereavement service helpline: 0345 606 0265