What to think about when considering funeral arrangements

We are here to help and guide you every step of the way. Your first call to George Scott Funeral Services…

From the very first moment you contact George Scott Funeral Services you will be receiving our caring support, guidance and advice from our funeral directors. Initially, we will ask a few simple questions about the proposed funeral arrangements. We will also ascertain if a burial or cremation service is required. Then we will arrange a suitable time to meet you. This can be either at your home or at one of our funeral homes to make the necessary arrangements. If you are calling from a distance, the funeral arrangements can be made over the telephone if that is easier for you. Call us on tel: 01202395827 and one of our experienced funeral directors will guide you through the arrangements.

Before the funeral:

The arrangements are usually made by either the nearest relative or the executor to the deceased will. The person who makes the arrangements must be able to give instructions and make decisions regarding the funeral. This person will also be responsible for arranging payment of the funeral.

What we can offer…

We are experienced in arranging and conducting funerals, not only locally but elsewhere in the UK. We can even arrange repatriation overseas. We will take care of practical arrangements, advising you of the options and choices for the funeral. We will see that arrangements are made in accordance with your wishes and those of the person who has died. We will assist you in the completion of all documentation and make all necessary funeral arrangements. You will receive confirmation of all the funeral arrangements together with a detailed estimate of the costs.

When making funeral arrangements you will need to consider…

The choice between burial and cremation is a very personal one and may be influenced by many factors, such as family tradition, religion, or the wishes of the person who has died which will need to be considered when making funeral arrangements.

Burial/Burial of Ashes

Locally, the most common form of burial takes place in one of the cemeteries in the borough where the deceased lived. You normally have the choice between using a new grave or an existing family grave. Special funeral arrangements may have to be made if the burial is to take place in another borough or, for example, in a country churchyard where generations of the family may have been laid to rest. We will advise on the restrictions and procedures.

New graves

Our advice when choosing a burial in a new grave is to book an appointment to visit the cemetery you are considering and select the grave in the area of your choice. We would be happy to arrange this for you and will advise you as to the cemetery which best suits your needs. With a new grave you will also need to state how many future interments will be required in the grave. When choosing the grave at the cemetery, check with the attendant for what type of memorial you would be allowed to place on the chosen plot.

Existing graves

When a grave is already in existence it is helpful if the family supply a Deed to the grave. If, however, this is not available we can usually locate the grave with some of the following:

  • name of the cemetery
  • names and dates of death of those already in the grave
  • grave reference number


Cremations can take place at any Crematorium. We have two locally – one in Bournemouth, with two chapels – and one in Poole, with one chapel. Both provide excellent facilities.

What will I do with the ashes?

This decision need not be made immediately. The four main options are:-

  • you can keep them at home or we can take care of the ashes for up to one year at our Funeral Home.
  • they can be scattered at the Crematorium (usually quietly by the Crematorium staff or if preferred you can witness the scattering)
  • you can scatter them in a place that is special or meaningful to you.
  • they can be buried in a new grave, or an existing family grave.

Alternative options are:

  • a small amount of ashes can be taken and made into a diamond and set into a necklace or ring
  • you can purchase cremation jewellery that a small amount of ashes can be placed into
  • there is a glass works which specialises in which has a small amount of ashes added
  • we can provide display clocks that have a compartment in the back
  • we can supply elegant garden sundials, pedestal planters and birdbaths.

There are many unique and memorable ways to continue to remember loved ones and we can guide you through these when making the funeral arrangements.

Service Venue

When making the funeral arrangements we will ask about the venue. Most cemeteries and all crematoria provide a chapel for funeral services. On occasions when the deceased had been a member of a local church or other religious/secular community, it may be fitting to have the service in that community’s place of worship before the committal. Where the deceased had been a well-known member of the community and there is likely to be a large congregation it may be advisable to consider holding the service at a venue other than the cemetery or crematorium (there’s a maximum capacity of about 90 both in the large chapel at Bournemouth Crematorium and at Poole Crematorium) to accommodate the larger congregation and to allow more time to provide a fitting and unhurried service. Please bear in mind that the maximum time allowed for services both at Bournemouth and Poole Crematoria is 20 minutes (although this can be extended at additional cost, if the times are available).

Who will officiate at the service?

We have experience in arranging funerals across all faiths, denominations and cultures as well as organising humanist/non – religious services. It may be that the deceased was a church member or that a minister or priest had visited the deceased during their illness or someone you or the deceased had met. If you have someone in mind let us know and we will liaise with them regarding a suitable date and time. If preferred we can arrange for one of our very experienced local ministers to take the service, either religious or non-religious. They will arrange a time to visit and talk through exactly the kind of service you require, including any readings or poems you may wish to have included. This will also be an opportunity to discuss a tribute (eulogy, address) to the deceased.

Hymns, Music and Poetry

A carefully considered choice of music can make the service much more personal in reflecting the life of the person who has died. These days, families request many different types of music – anything from traditional organ music to music supplied on CD by you – everything from Puccini to Presley! During the service itself there is usually time for up to two pieces of music. You can also choose music for entering and leaving the chapel.


Often families request that there be family flowers only and that donations in lieu of floral tributes can be used to benefit others. These donations can be made online here.


Many people know a good local florist who can arrange the flowers. Alternatively, we would be very happy to recommend one to you or even order the flowers on your behalf from the brochure displayed at our funeral homes. Because there is limited space for flowers on the coffin many families order one double-ended floral spray and place a flower card from each member of the immediate family on the tribute. Your florist would usually deliver the tributes to our funeral home on the morning of the funeral.

Obituary Notices

The Obituary Notice is an opportunity to publicly announce the death, the funeral details and state the request for flowers or donations. An Obituary Notice can be placed in the Bournemouth Daily Echo and/or any other relevant newspaper of your choice. We will be happy to assist in creating and placing the Obituary Notices for you.

Dressing the deceased

We can provide a gown which matches the interior of the coffin chosen. Or maybe you would prefer that the deceased be dressed in their own clothing. If you wish to supply clothing we would need this to be delivered to our Funeral Home as soon as possible.

Visiting the deceased

The decision to visit the deceased is a very personal one. Private remembrance rooms are available at our Funeral Homes in Boscombe and Kinson. You are most welcome to visit by prior appointment Monday – Friday 9.00am – 4.30pm.

Funeral transport

We take great pride in our fleet of MODERN Jaguar XJ and CLASSIC Daimler DS420 Chauffeur driven hearses and limousines which come finished in gleaming black.

In addition to these we can also offer at additional cost, one of the following:

  • Horse-drawn hearse

  • Motorbike hearse

  • Silver Land Rover hearse

  • Silver Mercedes motor hearse

  • Black Rolls Royce motor hearse

  • VW Camper hearse

  • Pink hearse

  • Harley Davidson Trike hearse

  • Vintage lorry hearse

  • Fire Engine hearse

You will need to consider the following:

  • how many limousines will be required? Our limousines can each seat six people and with prior notice, seven can be accommodated
  • arrange and advise the family members who are to travel in which limousine before the funeral
  • where the cortege will leave from
  • whether the cortege will follow the hearse
  • where you would like the limousines to return to after the funeral such as straight home or the  hotel reception.

Carrying the coffin

We will always supply sufficient bearers to carry the coffin. Four bearers are included in our fees but where necessary for reasons of dignity and health and safety, we will automatically supply six bearers at an additional cost. If family members would like to carry the coffin please advise us prior to the funeral.

The selection of a coffin or casket

We supply a wide range of traditional coffins and caskets from the most simple to the most elaborate. We can also supply more environment-friendly modern coffins made from wicker, bamboo, or cardboard. A painted coffin, with pictures reflecting the life of the deceased can also be arranged.

Catering requirements

If you are offering guests refreshments after the funeral, you will need to consider:

  • The venue: home, hotel, church hall, club or pub?

  • The number of guests

  • Who will provide the catering?

  • What type of refreshments are to be served?

  • We will be happy to advise you on local venues and caterers that can meet your requirements.

  • Printed Orders of Service

Most churches, crematoria and cemeteries supply hymn books, although if desired Orders of Service can be printed with a photograph of the deceased or alternatively an image, such as a cross or dove. You will need to arrange to meet with the minister to finalise the service and inform us of your requirements in good time before the funeral.

Listing of mourners

If requested we can provide name listing cards that can be placed on the pews for mourners to complete and hand back to us. This would provide you with a list of people who attended the service.

Recording of the funeral service

If requested we can arrange for the funeral service to be recorded or filmed. This is at the discretion of the minister or Church the service is taking place at, and will incur an additional fee.

Floral card booklet

If requested we can provide a booklet of the flower cards.

Photographs of funeral

We can arrange for a photographic record of the flowers or for a photographer to take photo’s throughout the funeral.


White doves can be arranged to be released from a wicker basket at the crematorium or graveside.

Vocal Soloist/Poetry reader

Depending on availability we can arrange a soloist singer/poetry reader to perform.


Depending on availability we can arrange for musicians to play a variety of instruments for example, flute, saxophone, clarinet.

Bagpiper or Bugler

Depending on availability we can arrange for a bagpiper or bugler to attend.


Helium balloons in a colour of your choice can be handed to family and friends following the service and be released. The balloons can be printed with a farewell message or if preferred left blank.

Farewell flowers

A single flower of your choice can be handed to each member of the family to place on the coffin as you leave the crematorium or at the graveside.

Items that may be placed on the coffin

You may wish to supply a framed photograph with a stand to be placed on the coffin for the duration of the service. Equally, a personal possession of the deceased, such as a military cap, or a musical instrument they played, or maybe a flag, can be placed on the coffin. Please let us know in advance.

Lock of hair

If requested we can take a lock of hair for you to cherish as a keepsake.

Farewell messages, photos and flowers

You may wish to write a personal message or supply photos and flowers to be placed in the coffin with your loved one.

Your comments

It is very important to us that we provide the very best service possible for our clients, so following the funeral please feel free to let us know your views, good or bad; we really do value your opinion.

Acknowledgement Notices

An acknowledgement notice can be placed in the Bournemouth Daily Echo (or other paper/s of your choice) to thank the mourners for sending flowers, donations and sympathy cards and it is also an opportunity to thank the people who helped you most before and after the funeral. We will be happy to assist in creating and placing the acknowledgement notice for you.

Memorial Bench

We can offer advice about arranging a beautiful wooden benches for your garden with an engraved message added to it.

Temporary Grave Markers

If required, we can place a temporary six month grave marker on the grave for use until the memorial is fixed.

Memorial Masonry

We can provide advice on local restrictions and regulations, along with timescales and recommend a local supplier.

Stopping unwanted post

You can register to stop unwanted post addressed to your loved one being delivered by contacting the
Bereavement Register.


The local Probate office details are under useful addresses in the booklet. You may wish to instruct a solicitor to undertake this on your behalf. For help and guidance regarding probate and letters of administration please ask us for a department for work and pensions booklet or you can click here.

At home or in the nursing home

Telephone the doctor – When someone dies at home or in a Nursing Home the first contact should be with the deceased’s doctor. Then, either the doctor/locum doctor/paramedic will visit to certify the death. The deceased’s usual doctor, if satisfied with the cause of death, will issue the Medical Cause of Death Certificate. This is usually left either at the doctor’s surgery or occasionally at our Funeral Home for collection by the family.

Contact us – immediately after the death has been certified, you should contact us. We provide a 24-hour on-call service and will arrange to visit and transport the deceased into our care.

In hospital

The person in charge of the Ward will inform the Patients’ Affairs Office at the hospital that the death has occurred. The staff at this office will then liaise with the doctors who cared for the deceased during the stay in hospital. If satisfied with the cause of death, they will then issue the Medical Cause of Death Certificate which will be left – along with the deceased’s belongings – at the Patients’ Affairs Office for collection by the family. The deceased will be cared for by the hospital until the necessary paperwork is complete.

Contact us – as soon as possible between the hours of 7.30am – 10.00pm. We will liaise with the hospital and arrange to transport the deceased into our care as soon as the necessary paperwork is complete.

Suddenly or unexpectedly

When someone dies unexpectedly it is normal for the Coroner to be involved. There are many reasons why this can happen. For example, if the deceased hadn’t been visited by a doctor within the previous two weeks if they had been suffering from an Industrial Disease if they had been admitted to hospital less than 24 hours before they died, during an operation or shortly afterwards.

The Coroner could be involved even if it is a simple matter such as the deceased’s having broken a bone in the months prior to the death. The deceased is usually cared for by the Coroner until the paperwork is complete.

Registration procedures vary from place to place. The main elements involved in registering a death are normally as follows: the registration is normally completed by a relative of the deceased. If no relative is available then that duty may be performed by any person present at the death, the occupier of the premises where the death took place, or the person who is accepting responsibility for arranging the funeral, such as an executor. In most cases the death should be registered within five days of the death, or in the event that the coroner’s office is involved, as soon as possible after the cause of death is issued. This process can be completed in one of two ways.

  1. Booking an appointment at the Register Office in the district that the death occurred.
  2. Booking an appointment at any other Register Office in England and Wales

If this way is easier we will advise you on the procedure but please note that there will be a delay when booking the funeral date and time. The registration documents we require for the funeral have to be posted to and from the registrars concerned, before the funeral can take place. The registrar will require the following documents:

The medical cause of death certificate (issued by the usual doctor or hospital doctor.) This form is not issued when the coroner has ordered a post-mortem. In such cases he will normally send a certificate directly to the registrars concerned after the cause of death has been ascertained.

Registering following a Coroner's inquest

This is the only time that the death is not registered by the family. The coroner will register the death when the inquest has been closed (often some months after the funeral.) Information required registering the death and making funeral arrangements:

  • The date and place of the death

  • The full name of the deceased

  • The date and town of their birth

  • Their occupation up until retirement

  • Their home address

Additional details required by the registrar (if applicable):

  • Their maiden name

  • Their spouse’s/late spouse’s full name

  • Their spouse’s/late spouse’s occupation

  • Their surviving spouse’s date of birth

  • Additional details required by the funeral director: their usual doctor’s name and surgery address

Forms the registrar will issue:

  • Certificate for burial or cremation (the green form) which needs to be handed to the funeral director at least two working days prior to the funeral (if the Coroner is involved this is not always issued)

  • Certificate of Registration BD8 (white form) to be filled in and posted in the envelope provided to adjust the Social Security pension

  • Certified copies of the registrar’s entry (original death certificates). A statutory fee is payable for these.

When making funeral arrangements there are also other things which need to be considered such as the following:

  • Contact Bank and or building society to close accounts.
  • Inform Solicitor
  • Inform person’s GP, cancel hospital appointments.
  • Contact any companies holding policies in respect of life, household, car, building insurance and investments.
  • Contact HP companies, loans.
  • Inform the Passport Office.
  • Contact DVLA
  • Inform the local authority regarding council tax, electoral register.
  • Inform the pension service
  • Inform Meals on Wheels, home help, day centre.
  • Contact electricity, gas, water, telephone and mobile telephone companies as appropriate.
  • Inform landlord if deceased’s property was rented.
  • Return equipment to Social Services etc.
  • Inform sports and social clubs.
  • Inform employer, school and college (for a child that has lost a close relative)
  • Have post redirected.
  • Speak to the neighbours – give them your telephone number.
  • Turn off water, gas and electricity if the property is being left empty.
  • Arrange for telephone company to divert telephone to your own number.
  • Later on – you may wish to dispose of the deceased’s clothes or furniture – The Salvation Army or Help the Aged may be able to help.


  • Royal Bournemouth Hospital

    (Patients Affairs Office) Castle Lane East, Bournemouth, BH7 7DW. Telephone: 01202 704125 or 704152

  • Christchurch hospital

    (Macmillan Unit) Fairmile Road, Christchurch, BH23 2JX. Telephone: 01202 705291

  • Poole Hospital

    (Patients’ Property Office) Longfleet Road, Poole, BH15 2JB. Telephone: 01202 442442

Register Offices

Registration of deaths occurring at an address in Bournemouth, Christchurch or Poole can be registered at either Bournemouth, Christchurch or Poole registrars offices without incurring any delay to the funeral.

  • Bournemouth Register Office

    Town Hall, Front entrance and car park on the corner of Bourne Avenue and Braidley Road, Bournemouth, BH2 6DY. Telephone: 01202 454945. Open Monday – Friday, 9am – 4pm. Online booking at Bournemouth currently unavailable.

  • Poole Register Office

    Poole Register Office, The Guildhall, Market Street, Poole, BH15 1NF. Open Monday – Thursday, 8.30am – 4.30pm, Friday 8.30am – 4pm. Online booking at Poole: www.poole.gov.uk/births-deaths-marriages-and-citizenship/deaths/register-a-death

  • Christchurch Register Office

    Christchurch Borough Council, Civic Offices, Bridge Street, Christchurch, BH23 1AZ. Open Monday, Wednesday & Friday, 9.00am – 4.30pm.  Online booking at Christchurch currently unavailable.

    Appointments for the Poole and Christchurch Register Offices telephone 01202 633744 stating which registrars office you would like to attend.

  • Dorset Registry Offices (Blandford, Bridport, Christchurch, Dorchester, Ferndown, Gillingham, Shaftesbury, Sherborne, Swanage, Wareham, Weymouth).

    Registration of deaths occurring at an address anywhere in Dorset other than Bournemouth, Christchurch or Poole can be registered at any registrars office within Dorset with the exception of Bournemouth, Christchurch or Poole registrars without incurring any delay to the funeral. Our nearest Dorset registrar is Ferndown.

    Ferndown Register Office – King George V Pavilion, Peter Grant Way, Ferndown, BH22 9EN. Telephone central office: 01202 225153.  Open Monday, Tuesday, Thursday & Friday, 9.00am – 4.00pm Online booking at Ferndown: www.dorsetcouncil.gov.uk/registeradeath

  • Registration of deaths occurring at an address anywhere in Hampshire other than Southampton and Portsmouth can be registered at any Registrars office within Hampshire with the exception of Southampton and Portsmouth registrars without incurring any delay to the funeral. Our nearest Hampshire registrar is Ringwood or Lymington. Ringwood Register Office Ringwood Gateway, The Furlong, Ringwood BH24 1AT. Open Tuesday, Wednesday & Friday, 9.10am – 4.00pm. Lymington Register Office. Library North Close, Lymington, SO41 9BW. Open Monday, Tuesday, Thursday & Friday, 9.00am – 4.00pm. Appointments for the Ringwood and Lymington. Register Offices telephone 0300 555 1392 stating which registrars office you would like to attend. Online booking at Ringwood or Lymington: www.hants.gov.uk/birthsdeathsandceremonies/death/registeradeath

Local Cemeteries and Crematoria

  • Bournemouth Crematoriums

    Bournemouth Crematorium and North Cemetery, Strouden Avenue, Charminster, Bournemouth, BH8 9HX
    Boscombe “East” Cemetery, Gloucester Road, Boscombe, Bournemouth, BH7 6JB
    Kinson Cemetery, South Kinson Drive, Kinson, Bournemouth, BH11 8AA
    Wimborne Road Cemetery, Wimborne Road, Cemetery Junction, Bournemouth, BH3 7AA
    Telephone Central Office at Bournemouth Crematorium for all the above on 01202 526238. Email: crematorium@bcpcouncil.co.uk

  • Christchurch Cemetery

    Jumpers Road, Christchurch, BH23 2JR. Telephone Central Office on 01202 495066

  • Poole Crematorium

    Gravel Hill, Poole, Dorset, BH17 9BQ

  • Parkstone Cemetery

    (no chapel) – Entrance (1) Elgin Road, Lilliput, Poole, BH14 8RD – Entrance (2) Pottery Road, Lilliput, Poole, BH14 8RD

  • Broadstone Cemetery

    (no chapel) Dunyeats Road, Broadstone, Poole, BH18 8AE.

  • Poole Cemetery

    (chapel available) Dorchester Road, Poole, BH15 3ZR

  • Branksome Cemetery

    (chapel available) Upper Road, Branksome Poole, BH12 3EN.

    Telephone Central Office at Poole crematorium for all the above on 01202 265235. Email: admin.crematorium@bcpcouncil.gov.uk
    There is limited new grave availability at Poole cemeteries. Please contact our funeral home for advice.

Other useful information

Map of Bournemouth area with key places highlighted
Download our pdf giving some suggestions

Hymns and poems